uubet Privacy Policy

1. Introduction & Scope

uubet ("uubet," "we," "us," "our") is the operator of the online gaming platform at uubet.win ("Platform"). This Privacy Policy ("Policy") describes how uubet collects, processes, stores, and shares personal data relating to users who register for, access, or use the Platform ("you," "User," "Player").

This Policy applies to all personal data processed in connection with your use of the uubet Platform, including data collected through the website, customer support interactions, payment processing, and marketing communications where you have opted in. By registering on or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read in conjunction with the uubet Terms & Conditions, which govern the overall use of the Platform.

2. Data We Collect

uubet collects personal data in the following categories:

• Identity data: Full name, date of birth, nationality, government-issued identification number (e.g. MyKad or passport number), and a copy of your identification document as required for KYC verification.
• Contact data: Email address, mobile phone number, and correspondence address.
• Financial data: Payment method details (e.g. Touch n Go eWallet account reference, Maybank or CIMB account details), deposit and withdrawal transaction history, and balance records.
• Technical data: IP address, browser type, operating system, device identifiers, session tokens, and access timestamps collected automatically when you use the Platform.
• Usage data: Pages visited, games played, bets placed, promotional offers claimed, session duration, and clickstream data.
• Communications data: Records of your correspondence with uubet support, including live chat transcripts, email exchanges, and support ticket history.
• Responsible gaming data: Self-imposed limits, cooling-off periods, self-exclusion records, and any information you provide in the context of responsible gaming interventions.

uubet does not knowingly collect sensitive personal data beyond what is required for identity verification and regulatory compliance (e.g. document-type identification). We do not collect biometric data, health records, or political or religious affiliations.

3. How We Use Your Data

uubet uses your personal data for the following purposes:

• To create, manage, and operate your uubet account;
• To verify your identity and age (21+) as required by our platform policies;
• To process deposits, withdrawals, and other financial transactions in MYR;
• To detect and prevent fraud, money laundering, and prohibited activities;
• To provide customer support and respond to your enquiries;
• To deliver promotional communications where you have opted in — you may opt out at any time via your account settings;
• To analyse Platform usage and improve the uubet product experience;
• To comply with applicable legal obligations, including regulatory reporting requirements.

uubet does not use automated decision-making that produces legal or similarly significant effects on Users, except where expressly required by applicable law (e.g. automated fraud screening systems).

4. Legal Basis for Processing

uubet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the uubet Terms & Conditions and operate your account, including payment processing and account management;
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) regulations, KYC requirements, and record-keeping obligations;
• Legitimate interests: Processing for fraud detection, platform security, and product improvement, where such interests are not overridden by your fundamental rights;
• Consent: Processing for direct marketing and optional analytics where you have provided explicit consent, which may be withdrawn at any time.

5. Data Sharing & Disclosure

uubet does not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited circumstances:

• Payment providers: To process your MYR transactions via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, or other approved payment processors. These providers handle your payment data under their own privacy policies and applicable financial regulations.
• KYC and identity verification partners: To verify your identity documents and age as part of the mandatory KYC process. These partners are contractually bound to use your data solely for verification purposes.
• Game content providers: Limited technical data (e.g. session tokens) is shared with third-party gaming studios to enable gameplay. No personally identifiable information is shared with game providers beyond what is technically necessary.
• Legal and regulatory authorities: We may disclose your data to law enforcement agencies, regulatory bodies, or courts if required to do so by law or in response to a lawful request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of uubet's operations, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

All third-party data processors engaged by uubet are subject to contractual data processing agreements requiring them to handle your data in accordance with applicable privacy standards.

6. Cookies & Tracking Technologies

uubet uses cookies and similar technologies to operate and improve the Platform. The types of cookies we use include:

• Strictly necessary cookies: Required for core Platform functionality including login session management, security tokens, and language preferences. These cannot be disabled without affecting Platform usability.
• Functional cookies: Remember your preferences such as display settings, game lobby filters, and communication preferences.
• Analytics cookies: Collect anonymised or pseudonymised data about how users navigate the Platform — page views, session length, and feature usage — to help us improve the product. No individual user is identified in analytics reports.

uubet does not use third-party advertising or retargeting cookies. You may manage cookie preferences via your browser settings. Note that disabling strictly necessary cookies may prevent the Platform from functioning correctly.

7. Data Retention

uubet retains your personal data for as long as your account remains active and for such additional periods as required by applicable law:

• Account data: Retained for the duration of your active account plus a minimum of 5 years following account closure, as required by anti-money laundering regulations applicable to gaming operators.
• Transaction records: Retained for a minimum of 7 years in accordance with financial record-keeping obligations.
• KYC documents: Retained for the minimum period required by applicable AML and KYC regulations, typically 5 years from the date of verification or account closure.
• Support correspondence: Retained for 3 years from the date of the most recent interaction.
• Marketing consent records: Retained until you withdraw consent plus 1 year for audit purposes.

Upon expiry of retention periods, personal data is securely deleted or anonymised in accordance with uubet's data destruction procedures.

8. Data Security

uubet implements technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest, including payment details and identity documents;
• Access controls limiting data access to authorised personnel on a need-to-know basis;
• Regular penetration testing and security audits of the Platform infrastructure;
• Two-Factor Authentication (2FA) available on all user accounts;
• Automated anomaly detection systems to identify and respond to suspicious access patterns.

While uubet takes every reasonable step to protect your data, no system is completely impenetrable. In the event of a data breach that is likely to result in a risk to your rights and freedoms, uubet will notify affected users within the timeframes required by applicable law.

9. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by uubet:

• Right of access: Request a copy of the personal data uubet holds about you;
• Right to rectification: Request correction of inaccurate or incomplete data;
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations;
• Right to restriction: Request that uubet restrict processing of your data in certain circumstances;
• Right to data portability: Request a machine-readable copy of data you have provided to uubet;
• Right to object: Object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Withdraw consent for any processing based on consent at any time, without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact uubet's support team with your request. We will respond within 30 days. We may require identity verification before processing requests to protect your data from unauthorised access by third parties.

10. Children & Minors

The uubet Platform is strictly for adults aged 21 and above. uubet does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately close the associated account, delete all related personal data, and reverse any transactions processed. If you believe a minor has accessed the Platform using falsified information, please contact our support team immediately.

11. Third-Party Links

The uubet Platform may contain links to third-party websites for informational purposes (e.g. responsible gaming resources, payment provider information). uubet is not responsible for the privacy practices of third-party sites. We recommend that you review the privacy policy of any third-party site before providing personal information.

12. Changes to This Policy

uubet reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via email or an in-platform notification at least 14 days before the changes take effect, where practicable. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy. The "Last updated" date at the top of this page will always reflect the most recent revision.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or uubet's data practices, please contact our support team:

Email: [email protected]

We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, responses will be provided within 30 days as required by applicable law.